Occasionally, certificates may need to be invalidated. This could occur in situations where a person is found not to have fulfilled all the program requisites. This includes, but is not limited to, any of the following:
Falsification or misrepresentation of identity
Participation in activities that provide an unfair advantage in meeting the certificate program requirements
Examples of activities that provide an unfair advantage include:
Accessing cell phone or laptop/tablet while completing the exam
Training/Exam completed by someone other than the registered student
Multiple participants - not cleared/requested ahead of training/exam completion
Wearing headphones/a headset while completing the exam
Communicating with others around them while completing the exam
Having papers/notes clearly visible while completing the exam
If you have been identified to have engaged in activities that require an invalidation of your certificate, a Userve support agent will contact you via your registered email and inform you of the decision and the reason for the invalidation.
Once your certificate is invalidated, you will no longer be able to use your Userve credential as proof of completing a certificate program. You must also contact any and all third parties where you have used the Userve credential as proof of completing a certificate program and advise them it is invalidated effective from the date of issuance.
Continued use of the Userve credential as proof of completion of a certificate program after it has been invalidated is a violation of our copyright and you will be liable for legal action.
Additionally, you will be banned from testing with Userve if you are found to have:
Copied, recorded, or otherwise stole exam content
Attempted to or successfully posted secure exam content online
Created, and are using, a falsified certificate