You can discuss and lodge your complaint or appeal by contacting the Userve Support Team.

Once your complaint or appeal has been received by our team, we will evaluate the complaint or appeal, conduct an enquiry where necessary and address the complaint or appeal, responding initially within 7 working days. The student or candidate will be offered an opportunity to present their case and may wish to ask a support person to attend.

If the complaint or appeal is not addressed to the satisfaction of the student or candidate, our Management team can make further enquiries if necessary, document actions or solutions to the complaint or appeal and advise the person submitting the complaint or appeal of the outcome within 30 working days.